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Frequently Asked Questions
Answers to common questions about orders, shipping, returns, and more. Can't find what you're looking for? Reach out to our team.
How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 8-15 business days via our standard shipping service.
How much does shipping cost?
We offer flat-rate standard shipping for $4.99 on every order, no minimum purchase required.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its progress to your door.
Can I change or cancel my order after placing it?
Contact us as soon as possible at gentsdesire.support@gmail.com. If your order hasn't shipped yet, we'll do our best to update or cancel it.
What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items with tags attached. See our Returns & Refund Policy for full details.
How do I start a return or exchange?
Email us at gentsdesire.support@gmail.com with your order number and reason for return, and we'll guide you through the next steps.
When will I get my refund?
Once your return is received and inspected, refunds are processed to your original payment method within 5-10 business days.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with photos of the issue and we'll arrange a replacement or refund at no extra cost to you.
How do I find the right size?
Each product page includes a detailed size chart. Most of our styles run slightly smaller than standard US/EU sizing, so we recommend sizing up if you're between sizes.
What if the item doesn't fit?
No problem — you can return or exchange it within 30 days as long as it's unworn with tags attached.
What payment methods do you accept?
We accept all major credit and debit cards along with other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through an encrypted, secure checkout, and we never store your full card details.
Do you restock sold-out items?
We do restock select styles based on demand. Check back on the product page, or contact us and we'll let you know when it's back.
Where is Gents Desire located?
We're based at 1922 Delphi Ln, Houston, TX 77067.
How can I contact customer support?
Email gentsdesire.support@gmail.com or call +1 404 937 7874. You can also reach us through our Contact Us page.