Payment Policy

Last Updated: September 20, 2026

At GentsDesire, we aim to make the checkout process simple, secure, and transparent. This Payment Policy explains how payments are processed when you place an order through our Shopify online store.

1. Accepted Payment Methods

GentsDesire accepts the payment methods available and displayed at checkout. Depending on your location and checkout eligibility, available payment options may include:

• Visa

• Mastercard

• American Express

• Discover

• Other major credit and debit cards supported at checkout

• Other payment methods that may be displayed by our Shopify checkout

The payment methods available to you will be shown during the checkout process before you complete your purchase.

2. Payment Processing

All orders placed through our website are processed through our Shopify-powered checkout and the payment providers available for our store.

When you submit your payment information at checkout, your payment details are transmitted securely to the applicable payment processor for authorization and processing.

GentsDesire does not manually process or store your complete credit or debit card number.

Your payment may be subject to authorization by your card issuer or payment provider. An order can only be completed when the required payment authorization is successfully received.

3. When You Are Charged

For most orders, payment is authorized and processed when you complete checkout and submit your order.

By placing an order, you authorize GentsDesire and the applicable payment provider to charge the total amount shown at checkout, including:

• Product price

• Applicable shipping charges

• Applicable taxes

• Any other charges clearly displayed before you place your order

The final amount charged will be presented to you before you confirm your purchase.

4. Order Confirmation

After successfully placing an order, you will receive an order confirmation by email containing relevant order information, such as:

• Order number

• Products purchased

• Quantity

• Product price

• Shipping charges, if applicable

• Applicable taxes, where required

• Total amount paid

Receiving an order confirmation means that your order has been successfully submitted. In certain circumstances, an order may still require additional verification or may need to be cancelled in accordance with our store policies.

5. Payment Authorization and Verification

For security purposes, some transactions may require additional verification by the payment provider or card issuer.

We may also review order information when necessary to help prevent unauthorized or fraudulent transactions.

If additional information or verification is required, we may contact you using the contact information provided with your order.

If the required verification cannot be completed, the order may be delayed or cancelled and any eligible payment may be refunded to the original payment method.

6. Declined or Failed Payments

If your payment is declined or cannot be processed, your order may not be completed.

Payment failures can occur for various reasons, including:

• Incorrect card information

• Insufficient available funds

• Expired payment card

• Billing information mismatch

• Bank or card issuer restrictions

• Payment provider security checks

• Temporary technical issues

If your payment fails, please verify your payment information and try again or use another available payment method.

If you believe your payment was incorrectly declined, please contact your bank, card issuer, or payment provider.

7. Billing Information

Customers are responsible for providing accurate billing and payment information during checkout.

Please make sure that your:

• Name

• Billing address

• Shipping address

• Email address

• Payment information

are entered correctly.

Incorrect billing information may cause a payment to be declined or may result in additional verification being required.

8. Currency

Prices and the currency displayed to you may depend on the settings of our store and your location.

The applicable product price, shipping charges, taxes, and total order amount will be displayed during checkout before you submit your order.

If your card or payment account uses a different currency, your bank or payment provider may apply its own currency conversion rate or foreign transaction fees. These fees are determined by your financial institution and are not controlled by GentsDesire.

9. Taxes and Additional Charges

Applicable taxes will be calculated and displayed at checkout where required.

Your bank or payment provider may separately charge fees related to currency conversion, international transactions, or other account-specific services. Such charges are outside the control of GentsDesire.

10. Refunds and Payment Reversals

If an order qualifies for a refund under our applicable refund and return policy, the approved refund will generally be issued to the original payment method used for the purchase.

Once a refund is initiated, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

GentsDesire does not control the processing time of your financial institution after a refund has been issued.

If you do not see an expected refund after the applicable processing period, please contact your payment provider or reach out to our customer support team for assistance.

11. Order Cancellation

If you request cancellation of an order, we will review the request according to our order processing and cancellation procedures.

If cancellation is approved and payment has already been processed, an eligible refund will be issued to the original payment method.

If an order has already entered fulfillment or shipment, cancellation may no longer be possible. In such cases, the applicable return policy may apply.

12. Payment Security

We take reasonable measures to protect information submitted through our online store.

Payment information is handled through secure checkout and payment-processing systems. GentsDesire does not request or require customers to send complete credit card numbers, CVV codes, passwords, or other sensitive payment credentials through email or other unsecured communication channels.

For your protection, please do not send complete payment card information to our customer support email.

13. Fraud Prevention

To help protect our customers and our business, orders may be subject to automated or manual security checks.

We may decline, hold, or cancel an order when there are reasonable indications that a transaction may be unauthorized, fraudulent, or otherwise inconsistent with our payment and order-processing requirements.

If an order is cancelled after payment has been collected, any eligible refund will be issued to the original payment method.

14. Payment Disputes

If you believe there is an error with a charge or payment associated with your order, please contact us first so that we can review the issue and assist you.

When contacting us, please provide your order number and relevant details about the payment issue. For your security, never send your full card number or security code by email.

15. Contact Us

If you have questions about payments, orders, refunds, or billing, please contact our support team.

GentsDesire
1922 Delphi Ln
Houston, TX 77067
United States

Email: support@gentsdesire.com
Phone: +1 404 937 7874

Support Hours: Monday–Friday, 9:00 AM–6:00 PM

We will make reasonable efforts to respond to customer inquiries during our stated support hours.

By placing an order through GentsDesire, you acknowledge that you have reviewed the payment information presented at checkout and agree to the applicable payment terms described in this policy.